If you do not see the answer to your question below, do not hesitate to get in touch with our team.
Yes, at the top of the website, you will see a “pay now” button. Each patient will either need their account number, invoice number, or if paying for a significant other/family member, that patient’s name. Please include as many details as possible in the “Notes” section for us to quickly identify and post payments to that account.
No, all evaluations, remeasures, and delivery appointments are free of charge.
No, custom garments are measured and made to fit each patient specifically. Our vendors provide a 15-day guaranteed fit program that allows us to remeasure and submit updated measurements for a product remake if yours do not fit when they arrive.
If going through insurance, we must have a prescription to move forward with the order. If a prescription was not provided with the initial referral, we will contact your physician for one. All prescriptions must be filled out correctly and signed. We guarantee weekly follow-up for a maximum of 3 weeks if we have not received the prescription back.
We offer retail pricing for anyone not going through insurance.
No, United Medical must obtain & review all prescriptions to ensure that we have everything we need to correctly submit the order.
Each prescription needs to specify which product is being ordered (Knee high, Thigh high, etc.), quantity of unit ordered, referring physician's signerature, and referring facility NPI.
Insurance companies try to approve or deny authorizations within 14 business days.
At United Medical, our goal is to ensure that each patient is receiving a product that will enhance their quality of life. To do so, we require scheduled appointment pick-ups that give our fitters the opportunity to show each patient how to correctly put on and wear that product.
This is applicable for all recurring customers that are reordering the same garment, any new patients, or if you are receiving a different garment than previously prescribed.
Authorization does not guarantee insurance coverage, there could be other documentation we need to move forward.
In most cases, 2 units will represent a pair that consists of left and right leg or arm garments. If you still feel as though you are missing part of your order, please give us a call and we would be happy to help.
