We have certified lymphedema specialists that will evaluate and fit patients for in-home pneumatic compression devices. Our team will continue care throughout the life of the device.
Once a referral is received, we will contact the patient to confirm they want to move forward. Once confirmed, our team will input the patient information into our system, verify benefits, and schedule an appointment.
We will follow up with the patient by phone to confirm their appointment date and time, and to let them know we have begun the intake process.
After reviewing the patient's information and determining the required pump and compression garments, we will fax the following documentation:
Upon receiving the signed prescription and supporting medical notes from the doctor/facility, we will submit a prior authorization request to your insurance company.
Most insurers require authorization before dispensing durable medical equipment, so a signed prescription from your doctor is needed to start this process. Even if your particular insurance does not always mandate prior authorization, our internal compliance protocol is to obtain authorization regardless.
The prior authorization approval process can take up to 14 business days to complete. We will closely monitor the status and notify you as soon as we receive approval from your insurance provider.
After receiving prior authorization approval from your insurance provider, we will contact the patient to review and confirm any out-of-pocket costs or patient responsibility amounts before the order is placed.
After we place the order, it typically takes 1-3 business days to receive standard equipment or up to 10 business days for custom garments at our location. Once your items have arrived, we will contact you to schedule a delivery appointment.
Please feel free to call our office at any time if you would like a status update or have any questions during the process. We are happy to provide an update on where things stand and will assist you however we can. Our goal is to keep you informed and ensure you get the equipment you need in a timely manner.
