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How We Work Together

A collaborative process built to support providers, streamline documentation, and improve the patient experience.
Our Process

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    Step 1: Referral received

    We receive the referral and begin intake.

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    Step 2: Benefit review and documentation

    We review insurance requirements and identify any needed prescriptions, notes, or supporting paperwork.

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    Step 3: Patient outreach

    We contact the patient, explain next steps, and coordinate appointments or follow-up as needed.

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    Step 4: Authorization and order processing

    We submit required materials and keep the process moving.

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    Step 5: Delivery, fitting, and ongoing support

    We help ensure the patient receives the appropriate products and has ongoing support, including reorder assistance when relevant.

What We Highlight for Providers
  • How referrals are handled
  • How your office and our team communicate
  • The vendors we work with
  • The insurance we’re in network with
  • How patients are supported after referral
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Want a clearer referral experience?
Let’s work together to support your patients well.
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